Refund policy

Right of withdrawal

The Customer is entitled to withdraw from the purchase without any penalty and without obligation to specify the reason within 14 (fourteen) days from the date he/she physically received the products purchased online.
In order to exercise the right of withdrawal, Customers are required to inform Goppion Caffe Spa | ECommerce Partner blitz micro s.r.l. of their decision to withdraw from this contract by explicit statement using the “Download Form” (downloadable here) and then send it to the email address goppion@blitzmicro.com, or by fax to n. +39 0422 260028.
In any case, without delay, the Supplier shall acknowledge receipt of the Customer’s withdrawal notification by sending a specific email. In order to comply with the terms of withdrawal, Customers simply need to send a notice regarding their decision to exercise the right of withdrawal before the expiry of the withdrawal period indicated above. It should be noted, however, that certain products may be excluded from the right of withdrawal as they are goods that are likely to deteriorate or expire rapidly, in accordance with Article 59 para. D) of Legislative Decree no. 6 September 2005, n. 206, Consumption code.
The shipping costs that may occur during the return of the goods are borne by the customer. In order for the right of withdrawal to be valid, the items must be returned intact and in perfect condition in their original packaging (sealed with shipping adhesive tape) and addressed to:

GOPPION CAFFÈ SPA

Via Terraglio, 48

31022 Preganziol (TV) Italy


Withdrawal effects

If a Customer withdraws from the Contract, they’ll be refunded the price of the returned goods without delay and no later than 14 (fourteen) days from the day the Supplier is informed of the Customer’s decision to withdraw from the Contract. In any case, the Customer will not bear any costs as a result of such refund. Refunds may, however, be held until the products are received and their conformity is proven.

To be eligible for the refund of the price paid, products must be returned intact and in their original packaging, i.e., the Customer did not open the package of the product purchased online. In the latter case, the right of withdrawal is not valid, as confirmed by Article 59, E) of Legislative Decree no. 6 September 2005, n. 206, Consumption Code. Therefore, it is impossible for the Customer to withdraw from contractual commitments related to the online purchase or to request a refund of the amount paid for the purchase itself.

However, in the case of purchasing a package containing several distinct products, each with its own separate package, a partial withdrawal, i.e., for just some of these products, is permitted, provided that they are whole and therefore were not opened by the Customer.

The Customer is required to return the products to blitz micro s.r.l. Strada Scudetto 23 31100 Treviso (TV) without delay and within 14 (fourteen) days from the day they notified their wish to withdraw from the contract. The term is respected if the products are returned within 14 (fourteen) days.

The products must be returned with a package insured in Porto Franco (free economic zone). No parcel shipped as C.O.D. or port assigned will be accepted by Goppion Caffe Spa | ECommerce Partner blitz micro s.r.l. The sole expenses incurred by the Customer for the exercise of the right of withdrawal are those for the return of the products to the Supplier, borne by the Customer only.